8updb Privacy Policy
At 8updb, protecting the personal data of every player across Bangladesh is a core responsibility — not an afterthought. This Privacy Policy sets out exactly what information we collect, why we collect it, how we use and store it, and the rights you hold over your own data.
Privacy Principles That Guide 8updb
These six principles summarise how 8updb approaches data protection. They are not a substitute for the full policy below — please read the complete document for detailed information.
Minimal Collection
We collect only the personal data that is strictly necessary for operating your account, processing payments, verifying your identity, and delivering our services. We do not collect data speculatively or in excess of operational need.
Secure Storage
All personal data held by 8updb is stored on encrypted, access-controlled servers. Data in transit between your device and our platform is protected by industry-standard TLS/SSL encryption at all times.
No Data Selling
8updb does not sell, rent, or trade your personal data to unaffiliated third parties for marketing or commercial purposes. Your information stays within our operational ecosystem and necessary service providers only.
Your Rights First
You have the right to access, correct, export, and request deletion of your personal data at any time. 8updb provides straightforward mechanisms to exercise these rights directly through your account or by contacting our support team.
Full Transparency
We tell you plainly what data we collect and why. There are no hidden data-sharing arrangements. Every third party that may receive your data in the course of platform operations is identified in this policy.
Defined Retention
We retain your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. When data is no longer needed, it is securely deleted or anonymised.
Please Read Carefully: This Privacy Policy explains how 8updb collects, uses, stores, and protects your personal data when you use our platform. By registering an account or continuing to use 8updb, you acknowledge that you have read and understood this policy. This policy should be read alongside our Terms & Conditions.
1 Who We Are
1.1 8updb is an online betting and casino platform accessible at https://8updb.io and all associated subdomains. We provide sports betting, live casino games, slot games, crash games, and related entertainment services to registered users primarily located in Bangladesh.
1.2 For the purposes of this Privacy Policy, 8updb acts as the data controller in respect of all personal data collected from users of the platform. As data controller, we are responsible for determining the purposes and means by which your personal data is processed.
1.3 Our principal point of contact for privacy-related matters is our customer support team, reachable at [email protected]. Written privacy enquiries will be acknowledged within five business days and responded to in full within 30 calendar days of receipt.
2 Data We Collect
2.1 Registration Data. When you create a 8updb account, we collect the following information you provide directly:
- Full legal name
- Date of birth
- Email address
- Mobile phone number
- Residential address
- Username and password (password stored in hashed form — never in plain text)
2.2 Identity Verification (KYC) Data. To comply with our anti-money-laundering obligations and to verify that all users are aged 21 or above, we may request:
- Copy of a government-issued national identity card, passport, or driving licence
- Proof of address (recent utility bill, bank statement, or similar document)
- Proof of payment method ownership (e.g., screenshot of your bKash, Nagad, or bank account confirming your name)
- Selfie or live photo for biometric identity confirmation where required
2.3 Financial Transaction Data. Each time you deposit or withdraw funds, we record:
- Transaction amount in BDT (৳)
- Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank)
- Transaction reference numbers and timestamps
- Wallet or account identifiers associated with your payment method
2.4 Betting and Gaming Activity Data. We record a complete log of your activity on the platform, including:
- All bets placed, games played, and wagers settled
- Stakes, odds, and returns for each betting event
- Game session durations and timestamps
- Bonus credits claimed and wagering requirement progress
2.5 Technical and Device Data. When you access the platform, we automatically collect certain technical information:
| Data Type | Purpose | Retention |
|---|---|---|
| IP address | Fraud detection, geo-restriction compliance | 12 months |
| Device type and OS | Platform optimisation, security profiling | 12 months |
| Browser type and version | Compatibility and security checks | 12 months |
| Session timestamps | Responsible gaming monitoring, fraud detection | 24 months |
| Referral source / UTM data | Marketing attribution (internal only) | 6 months |
2.6 Communications Data. If you contact our support team via email, live chat, or any other channel, we retain a record of those communications, including the content of your messages and any attachments, for support quality assurance and dispute resolution purposes.
2.7 Responsible Gaming Data. If you use our responsible gaming tools — such as deposit limits, session reminders, cooling-off periods, or self-exclusion — we record the settings you apply and the dates on which they were activated or modified. This data is treated with heightened confidentiality.
3 How We Use Your Personal Data
3.1 8updb uses your personal data for the following specific purposes:
Account Management
To create, maintain, and administer your 8updb account; to verify your identity and age; to process login requests; to communicate account-related updates and security alerts.
Service Delivery
To enable you to place bets, play casino games, deposit and withdraw funds, and access all features of the 8updb platform. Without the core data required for these functions, the platform cannot be operated for you.
Payment Processing
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank; to match incoming payments to your account; to resolve payment disputes.
Identity Verification and Fraud Prevention
To comply with our KYC obligations; to prevent underage gambling; to detect and prevent fraud, money laundering, and other prohibited conduct; to share relevant data with law enforcement where legally required.
Responsible Gaming
To monitor your gaming behaviour for indicators of problem gambling; to enforce deposit limits, session restrictions, and self-exclusions that you or we have applied; to contact you proactively if our monitoring systems detect patterns that suggest your gambling may be becoming harmful.
Customer Support
To respond to your enquiries, complaints, and account requests; to train and quality-assure our support team using anonymised interaction logs.
Legal and Regulatory Compliance
To maintain records as required by applicable offshore gaming regulations and anti-money-laundering frameworks; to respond to formal legal requests from courts or regulatory authorities.
Platform Improvement
To analyse aggregate, anonymised usage data to improve platform performance, game offerings, payment options, and the overall user experience. Individual user data is not used for this purpose without anonymisation.
Marketing Communications: 8updb may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and platform features. You may opt out of marketing communications at any time by adjusting your notification preferences in your account settings or by writing to [email protected]. Opting out of marketing does not affect operational communications (e.g., account security alerts, withdrawal confirmations).
4 Legal Basis for Processing
4.1 8updb processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing required to perform the contract between you and 8updb — i.e., operating your account, processing your bets, and executing deposits and withdrawals.
- Legal Obligation: Processing required for 8updb to comply with applicable legal obligations, including KYC identity verification, anti-money-laundering record-keeping, and responses to lawful authority requests.
- Legitimate Interests: Processing carried out in pursuit of 8updb's legitimate business interests, where those interests are not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics. 8updb has assessed that these interests do not disproportionately affect users' privacy rights.
- Consent: Processing for marketing communications, where you have provided explicit consent. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.
5 Data Sharing and Third Parties
5.1 8updb does not sell, rent, or transfer your personal data to third parties for their own marketing or commercial purposes. Data sharing is limited to the following categories of recipients, all of whom are bound by contractual confidentiality obligations:
Payment Processors
Transaction data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, and the relevant card networks (Visa, Mastercard) — solely to the extent necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and financial-sector data-protection obligations.
KYC and Identity Verification Providers
Where third-party identity verification services are used to validate KYC documents, the relevant document data is transmitted to those providers in encrypted form. These providers are engaged under strict data-processing agreements and may not use your data for any purpose beyond the verification task.
Game Providers
Third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may receive session tokens and anonymised player identifiers to deliver game content. These providers do not receive your name, contact details, or payment information.
Fraud Detection and Security Services
Technical data such as IP addresses, device fingerprints, and session metadata may be shared with fraud detection services to protect the platform and its users from malicious activity.
Legal and Regulatory Authorities
8updb will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by a valid legal request, court order, or applicable law. Where legally permitted, 8updb will notify affected users of such disclosures.
Our Guarantee: No third party receiving your data through the arrangements described above is permitted to use that data for any purpose beyond the specific function for which it was shared. All third-party data-sharing arrangements are governed by written data-processing agreements.
6 Cookies and Tracking Technologies
6.1 8updb uses cookies and similar tracking technologies on its platform to ensure the platform functions correctly, to maintain your login session, and to analyse aggregate usage patterns for platform improvement.
Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login state, CSRF protection, load balancing | Session / up to 24 hrs |
| Functional | Remembering your display preferences, language settings, and notification choices | Up to 12 months |
| Analytics | Aggregate page-view and feature-usage statistics to improve the platform (anonymised data only) | Up to 13 months |
| Marketing / Attribution | Internal tracking of referral sources to attribute registrations to marketing channels (no data shared externally) | Up to 6 months |
6.2 Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. You may manage functional, analytics, and marketing cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.
6.3 8updb does not use third-party advertising cookies or cross-site tracking technologies that would allow other websites to build a profile of your browsing behaviour.
7 Data Retention
7.1 8updb retains your personal data for the periods set out below, or longer where required by law:
- Account registration data: Retained for the duration of your account and for five years following account closure, to satisfy anti-money-laundering record-keeping obligations.
- KYC identity documents: Retained for five years following account closure or the date of the last transaction, whichever is later.
- Financial transaction records: Retained for seven years following the transaction date, in accordance with financial record-keeping requirements.
- Betting and gaming activity logs: Retained for three years following account closure.
- Customer support communications: Retained for two years following the closure of a support ticket.
- Responsible gaming records: Retained for five years following account closure to support ongoing monitoring and regulatory reporting obligations.
- Technical and device data: Retained for 12 to 24 months as specified in Section 2.5.
7.2 Upon expiry of the applicable retention period, personal data is securely deleted from live systems and all backup media within a reasonable technical timeframe. Where deletion is not technically feasible within that timeframe, data is anonymised so that it can no longer be attributed to any identifiable individual.
8 Data Security
8.1 8updb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
8.2 Technical Measures in place include:
- TLS/SSL encryption for all data in transit between your device and our servers;
- AES-256 encryption for sensitive data at rest, including identity documents and payment details;
- Hashed and salted storage of all user passwords — plain-text passwords are never stored;
- Role-based access controls ensuring that only authorised personnel with a business need can access personal data;
- Intrusion detection systems and real-time security monitoring;
- Regular third-party penetration testing of our platform infrastructure;
- Two-factor authentication (2FA) for all internal staff systems.
8.3 Organisational Measures include mandatory data-protection training for all staff with access to personal data, internal data-handling policies, and confidentiality agreements for all employees and contractors.
8.4 Data Breach Response. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, 8updb will notify affected users without undue delay and will take immediate remedial action. A breach notification will include a description of the nature of the breach, the categories of data affected, and the steps being taken to address it.
No security system is completely impenetrable. While 8updb applies industry-leading standards to protect your data, we encourage you to use a strong, unique password for your 8updb account, enable two-factor authentication, and never share your login credentials with anyone.
9 Your Data Rights
9.1 As a 8updb user, you hold the following rights in respect of your personal data. These rights can be exercised by contacting [email protected]:
Right of Access
Request a copy of all personal data 8updb holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your account profile.
Right to Erasure
Request deletion of your personal data. This right is subject to legal retention obligations that may require us to retain certain records.
Right to Restriction
Request that we restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
Right to Portability
Request an export of your personal data in a commonly used, machine-readable format (CSV or JSON) where technically feasible.
Right to Object
Object to processing of your data based on legitimate interests, including objecting to receiving marketing communications from 8updb.
9.2 To exercise any of the above rights, please send a written request to [email protected] from the email address registered to your 8updb account. We may ask you to verify your identity before processing the request. All requests will be acknowledged within five business days and responded to in full within 30 calendar days.
9.3 8updb will not charge a fee for reasonable data-rights requests. Where requests are manifestly unfounded, excessive, or repetitive, we reserve the right to charge a reasonable administrative fee or to decline the request, providing a written explanation in either case.
10 Children and Minors
10.1 The 8updb platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Registration is blocked for users who declare a date of birth indicating they are under 21, and all registered accounts are subject to mandatory age verification through our KYC process.
10.2 If 8updb discovers that personal data has been collected from a user who is under the age of 21, the account will be suspended immediately, any balance will be placed on hold pending investigation, and the personal data of the underage individual will be deleted from our systems as soon as legally permissible.
10.3 If you believe that a minor has registered on the 8updb platform using your details or another person's details, please contact us immediately at [email protected]. We will investigate and act within 24 hours of notification.
11 International Data Transfers
11.1 8updb operates as an offshore platform. Your personal data may be stored on, or transferred to, servers located outside Bangladesh. Where such transfers occur, 8updb ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
11.2 Safeguards for international transfers include contractual data-processing agreements with all recipients that impose binding data-protection obligations equivalent to those applied by 8updb itself. Where game providers or payment processors operate infrastructure in multiple jurisdictions, data transfers to those locations are governed by the same contractual safeguards.
11.3 By registering an account with 8updb and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to servers outside Bangladesh for the purposes described in this policy.
12 Updates to This Privacy Policy
12.1 8updb reserves the right to update or revise this Privacy Policy at any time. When material changes are made — that is, changes that significantly affect how we use your data or the rights available to you — we will notify registered users via email and/or a prominent notice on the platform at least seven days before the revised policy takes effect.
12.2 Your continued use of the 8updb platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to a revised policy, you must cease using the platform and may request account closure prior to the effective date.
12.3 The current version of this Privacy Policy is always accessible at https://8updb.io/privacy-policy. The "Last Updated" date at the top of this policy indicates when it was most recently reviewed.
13 Contact Us About Privacy
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8updb handles your personal data, please contact our privacy team using the details below:
Privacy Enquiries: [email protected] — Please include "Privacy Request" in your subject line so we can route your message directly to the appropriate team. We aim to acknowledge all privacy enquiries within five business days (BST, UTC+6) and to respond in full within 30 calendar days.
13.2 If you are not satisfied with 8updb's response to a privacy concern, you may escalate the matter through the formal dispute resolution process described in our Terms & Conditions, available at https://8updb.io/terms-conditions.
13.3 This Privacy Policy was last reviewed and updated in January 2026. It supersedes all previous versions of the 8updb Privacy Policy.
Your Privacy Is Protected. Now Enjoy the Platform.
Now that you understand how 8updb safeguards your personal data, explore everything our platform has to offer — from live cricket betting to premium slots and a world-class casino experience.